What are the responsibilities and job description for the Front Desk Receptionist position at Comfort Inn & Suites?
Company Overview
Comfort Inn by Choice Hotels is part of a trusted brand in the hospitality industry, dedicated to providing exceptional accommodations and services to our guests. Our mission is to ensure a comfortable and welcoming environment for all visitors, making their stay memorable.
Summary
As a Front Desk Receptionist at Comfort Inn by Choice Hotels, you will be the first point of contact for our guests, playing a vital role in delivering outstanding customer service. Located in a welcoming environment, this position is essential to our commitment to guest satisfaction and operational excellence.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle phone inquiries, providing information about hotel services and amenities.
- Assist guests with reservations, cancellations, and modifications as needed.
- Maintain organized records of guest information and transactions.
- Coordinate with housekeeping and maintenance to ensure guest satisfaction.
- Respond promptly to guest requests and concerns, ensuring a pleasant experience.
- Utilize computer systems for managing bookings and processing payments.
Qualifications
- Proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- Strong computer literacy skills, including proficiency with phone systems and reservation software.
- Excellent phone etiquette with the ability to communicate effectively with guests.
- Bilingual abilities are a plus for enhancing guest interactions.
- Highly organized with strong attention to detail for managing multiple tasks efficiently.
- Ability to maintain professionalism in a fast-paced environment.
- Experience with calendar management is beneficial but not required.
If you have a passion for hospitality and enjoy creating positive experiences for guests, we invite you to apply today to join our team at Comfort Inn by Choice Hotels!
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Fremont, OH 43420 (Required)
Ability to Relocate:
- Fremont, OH 43420: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13 - $15
