What are the responsibilities and job description for the Hotel Front Desk Associate position at Comfort Inn & Suites?
The Comfort Inn & Suites Greenville, NC is looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their stay. Ideal candidate should have basic computer and typing skills, and be personable, outgoing and energetic with a positive attitude. Experience in hospitality is a plus however, training is available. Truly interested applicants please submit resume here and apply in person.
Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to guest’s complaints in a timely and professional manner.
- Confirm group reservations.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS.
- Understanding of how travel planning websites operate, like Booking.com, Expedia and TripAdvisor.
- Customer service attitude.
- Excellent communication and organizational skills.
Job Type: Full-time
Pay: $11.00 - $12.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Education:
- High school or equivalent (Required)
Experience:
- Hotel/Motel Front Desk: 2 years (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
- Day Shift (Preferred)
Ability to Commute:
- Greenville, NC 27834 (Required)
Ability to Relocate:
- Greenville, NC 27834: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $12
