What are the responsibilities and job description for the Hotel Night Auditor position at Comfort Inn & Suites?
Job Summary
We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor will be responsible for overseeing the front desk operations during the night shift, ensuring that all financial transactions are accurately recorded, and providing exceptional guest relations. This role is crucial in maintaining the smooth operation of our hotel or resort during overnight hours.
Duties
- Perform nightly audits of all financial transactions and ensure accuracy in reporting.
- Handle guest check-ins and check-outs efficiently while providing outstanding customer service.
- Address guest inquiries and resolve any issues that may arise during the night shift.
- Maintain a thorough understanding of hotel policies and procedures to assist guests effectively.
- Utilize phone systems to manage incoming calls and relay messages as necessary.
- Prepare daily reports summarizing occupancy, revenue, and other key metrics.
- Collaborate with other departments to ensure seamless operations throughout the hotel.
- Ensure the front desk area is clean, organized, and welcoming for guests.
Requirements
- Previous experience in hotel management or front desk operations is preferred.
- Familiarity with night audit processes and procedures is a plus.
- Strong guest relations skills with a focus on customer satisfaction.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Proficiency in using phone systems and hotel management software.
- Excellent communication skills, both verbal and written.
- Ability to work independently during night shifts while maintaining attention to detail.
- A background in hospitality management or related fields is advantageous.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night hours.
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- Employee discount
Schedule:
- Evening shift
- Night shift
- Overnight shift
Ability to Commute:
- Chattanooga, TN 37421 (Required)
Ability to Relocate:
- Chattanooga, TN 37421: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $12
