What are the responsibilities and job description for the Assistant Director of Housekeeping position at COMFORT INN UTICA INC?
About The Job
Full-time Supervisory team position available:
Full-time Supervisory team position available:
- Assistant Director of Housekeeping
- Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, and minimal expenses.
- Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach, and counsel, recommend and conduct performance reviews and recommend discipline and termination, as appropriate.
- Supervise and inspect the daily cleaning of the guest rooms and public areas; ensure compliance with company policies & procedures as well as brand standards. Achieve a high level of cleanliness and guest satisfaction.
- Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top-quality services.
- Respond to guest requests, concerns, and problems to ensure guest satisfaction.
- Refer and follow up on maintenance issues/problems with the in-house maintenance team to protect hotel assets, ensure a safe, accident-free environment for guests and employees, and maintain/ improve guest satisfaction.
- Manage the Lost and Found Program and answer inquiries to maintain controls and ensure guest satisfaction.
- Regular and timely attendance is an essential function of this position
- Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
- Establish and maintain a key control system.
- Able to stand/walk /work on his/her feet during the whole duration of the shift and lift/push/pull up to 50 lbs.
- Proven track of successful guest service satisfaction in housekeeping scores.
- Able to initiate and maintain communication lines at all levels.
- Proficient in Rooms Management Software Systems and Windows.
- Experience as an Assistant Executive Housekeeper or Inspector/Inspectress for a full-service or limited-service property for 1 or more years is preferred.
- Must be flexible as this position requires weekend & holiday work.
- Long hours are sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Career opportunities and growth.
- Recognition programs.
- Learning and development programs.
- Incentive Programs at selected levels of the organization.
- Paid holidays/vacation/sick days.
- Medical (Blue Cross/Blue Shield) and Delta Dental Insurance.
- Retirement plans 401K through Morgan Stanley
- Hotel discounts nationwide for employees & immediate families.
Salary : $17 - $18
