What are the responsibilities and job description for the Hotel Front Desk Agent position at Comfort Inn-West?
We are looking for a postive and outgoing person to join our front desk team. Previous hotel experience is a plus but not necessary. If you are reliable and enjoy working with people and can work afternoons and evenings, apply today!
A front desk clerk's primary role is to deliver excellent customer service while interacting with guests during their entire stay.
ADDITIONAL DAILY TASKS INCLUDE:
- Answers all incoming and in-house phone calls.
- Welcomes guest to the hotel and performs the check-in process.
- Assists guests with any questions throughout their stay.
- Thanks, guests and performs the check-out process.
- Assists callers with making and/or changing reservations.
- Performs routine daily tasks as set forth in the daily checklist.
- Must be knowledgable on area attractions, events and dining options.
- Knowledgeable on facilities and amenities associated with the hotel.
- Have the ability to multi-task and change direction during the workday.
- Handle and follow up on any guest issues or complaints and report to staff supervisor.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 12 – 35 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
Ability to Commute:
- Duluth, MN 55807 (Required)
Ability to Relocate:
- Duluth, MN 55807: Relocate before starting work (Required)
Work Location: In person
Salary : $16
