What are the responsibilities and job description for the Assistant General Manager (AGM) position at Comfort Inn?
Assistant General Manager
Position
Assistant General Manager
Comfort Inn
Major Function
- Follow all Brand and Company Standards
- Manages the Guest Experience
- Fill shifts in all departments as needed..
- Assists and advises General Manager on all Human Resources issues.
- Assists General Manager in all areas, including but not limited to, training, financial
Reporting, Setting and achieving Goals and overall success of the hotel.
Essential Functions
- Takes proactive approach when dealing with guest requests and/or concerns.
- Manages all team members and verifies that Brand and Company Standards are met
- Assist General Manager in hiring process for department needs.
- Train, coach, giving feedback and constructive criticism as well as encouragement.
- Build Department relationships within the department and with other departments,
promoting a high level of employee morale.
- Communication: written and verbal in a professional demeanor
- Complete all training in Choice University.
- Organize and keep inventory of all storage rooms and supplies.
- Assist in other departments as needed.
- Makes recommendations to General Managers for incentives, Training, and procedures
that will be in the best interest of the team and hotel success.
- Motivate the team.
- Execute Time Management Skills and encourage team to work in a timely manner.
- Verifies that the housekeeping team are cleaning rooms to GM and Brand Standards.
- Verifies that housekeeping cars and areas are well kept and clean.
- Supervises Laundry Attendant.
- Maintains Par levels of guest supplies, cleaning supplies, linen and uniform.
- Organize inventories in all departments.
- Responsible for cleanliness, orderliness, and appearance of the entire hotel.
- Maintains Lost and Found items and procedures.
- Assure that all team members are held to the same standard of professional work ethic.
- Cultivate an environment of expecting all team members to demonstrate excellence.
- Cultivate an environment of expecting all team members to demonstrate excellent Guest
Service.
Education
Diploma/GED preferred
Other Prerequisites (Preferred, but will train right candidate)
- Hotel experience
- Previous experience in training and/or Supervisory Role
Personal Characteristics
- High energy level, comfortable performing multifaceted projects in conjunction with
day-to-day activities, with a “Can Do” attitude.
- Displays a professional and courteous demeanor at all times.
- Superior interpersonal abilities. Ability to get along with diverse personalities, tactful,
mature, flexible.
- Good reasoning abilities. Sound judgment.
- Good communication skills.
- Resourceful and well organized.
- Ability to establish credibility and be decisive, but,be able to recognize and support the
organization’s preferences and priorities.
- Ability to give and receive constructive feedback and direction.
- Assists General Manager in creating innovative ways to maintain a positive employee
morale and have high employee retention.
- Results- and people-oriented, but, have sound judgment and ability to balance other
business considerations. Service-oriented, but assertive/persuasive.
- Follow the Company “H.A.T” Culture
- Willingness to be a part of a growing team and being a part of the success.
Reports to:.
- General Management: organizational plans, exceed goals, company policies, divisional
results. Follows General Manager
- General Management: Weekly Update Meetings and Monthly Progress Meetings
Job Type: Full-time
Pay: $17.00 - $20.00 per year
Benefits:
- Paid time off
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $17 - $20
