What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn?
Description
We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.
Responsibilities
- Welcome guests warmly, determine their needs, and manage the registration process.
- Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
- Provide guests with information about hotel amenities, dining, and travel directions.
- Balance cash at the end of each shift and generate reports for the next shift.
- Take reservations in person, via email, or over the phone, including group bookings.
Qualifications
