What are the responsibilities and job description for the Guest Service Agent/Front Desk position at Comfort Inn?
What will you be doing most days?
- Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
- Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours
- Acquire and maintain knowledge of local attractions and amenities in order to provide service to guests needing such information
- Ensure collections, including credit card and direct bill, are executed in accordance with company policies
- Maintain proper control over keys, safe deposits, and all company and guest property
- Ensure rates are optimized by monitoring competitor occupancy and rates
- Ensure that all required documentation is completed in a timely manner
- Properly quote daily rates and issues credits
- Perform other duties as assigned to support guest satisfaction
What are the requirements for this position?
- You have the ability to respond quickly and appropriately to emergency situations
- You have experience in accurate cash handling and credit cards and experience in maintaining security of confidential information
- You have experience working with a computer especially data entry
- You work well with others
- You always maintain a customer focus and put the guests needs first
- You are approachable and encourage effective communication with guests and fellow team members
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 8 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Night shift
Work Location: In person
Salary : $15
