What are the responsibilities and job description for the Hotel Night Auditor/Front Desk Agent position at Comfort Inn?
We are looking for a detail oriented night auditor/front desk agent with excellent customer service skills and night shift availability.
Responsibilities
- Interact with guests in a warm and friendly manner.
- Ascertains their lodging needs.
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Knows all essential aspects of our hotel operations.
- Registers guests and manages the rooming chart.
- Collects payments by accepting cash or charge payments from customers; and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Monitors lobby and check-in activity to determine room flow.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Works collaboratively with any hotel associates and resources.
- All other duties as assigned.
Skills
- Proven working experience in relevant field
- Ability to work independently and remain motivated
- Helpful with customer service orientation
- Prioritization and time management skills
- Professionalism along with speed and attention to detail
Job Types: Full-time, Part-time
Pay: From $14.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
Experience:
- Hotel: 1 year (Preferred)
Work Location: In person
Salary : $15
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