What are the responsibilities and job description for the Part Time Night Auditor - Comfort Inn Dickson position at Comfort Inn?
Our mission is Creating everlasting memories: One guest at a time!
Regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.
The Comfort Inn in Dickson TN is devoted to offering the best possible guest experience. We are looking for a part time Night Auditor to join our team! This position will be scheduled to work two nights per week.
A night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all daily reports. Essentially, a night auditor’s role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
ESSENTIAL JOB FUNCTIONS:
· Providing information to guests about hotel policies, services and amenities.
· Responding to requests from guests for assistance during their stay.
· Provide information about the local area (e.g. directions, places to eat, etc.)
· Selling rooms to “walk-in” customers.
· Entering/changing reservation information on the computer system.
· Posting charges to guest accounts.
· Processing payments from guests.
· Making necessary corrections to guest accounts.
· Listening for and responding to guest complaints.
· Operating hotel switchboard or PBX.
· Cleaning the front desk area.
· Maintaining daily logs and reports.
· Balancing shift work and cash drawers.
· Verify that all EOD work has been performed by other departments
· Schedule guest wake-up calls for the following day
· Any other duties assigned by Supervisor.
Candidate must meet the following criteria:
· Have reliable transportation.
· Be punctual and possess a good attendance record.
· Ability to work from 11pm-7am on weekdays or weekends, including holidays
· Demonstrate strong guest service orientation and skills.
· Exhibit exceptional communication skills.
· Capable of quickly evaluating alternatives and decide on a plan of action.
· Proficiency in Microsoft Excel, Word and PowerPoint.
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $12
