What are the responsibilities and job description for the Scheduler Client Services position at Comfort Keepers #581?
Under the general supervision of the Territory Manger, the Scheduler is responsible for supporting service delivery of Home Care services throughout Central Minnesota. Office is in Buffalo. This is a part time job with hours during typical office hours.
Job Duties:
- Coordinate Service Delivery by matching caregivers to clients based on personality, skill, client's scheduling needs, locations, and caregivers' availability.
- Accurately staff clients with caregivers based on location, time, skills/needs, request, etc.
- Positive relationship with all team members contributing to a cohesive and engaging work culture with all staff and clients.
- Consistently handle caregiver and client's issues (i.e. time off requests, questions, changes in schedule and/or availability concerns).
- Effectively and accurately communicate with caregivers, clients, case managers, and office staff.
- Communicate staffing needs with the team.
- Answer incoming calls in a friendly, professional, and knowledgeable manner.
- Build plans and shifts to match insurance codes.
- Monitor electronic clocking in/out and late alerts. Track attendance and illness log.
- Demonstrate professional and effective communication
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Must be have own reliable transportation to support outer offices as needed
Education and Experience Requirements:
- Two-year degree or equivalent in training or work experience
- One year staffing/scheduling experience
- Medical Experience preferred
- Wage depending on education and experience
