Client Care Coordinator - In-Home Care Supervisor

At Comfort Keepers, we have a passion for caring for others, providing a first-class in-home client care experience. We believe that every day we spend with a client is a day we can make a difference in someone’s life. We do things a bit differently than some of our competitors, focusing on achieving excellence while having fun and making a positive impact in the lives of others.

We work in a manner that is dynamic, fast-paced, detail-oriented, relationship-driven, and extremely rewarding. Our team is devoted to succeeding together in carrying out our collective mission. We go the extra mile each and every day, and we love what we do! If this sounds like the type of company you'd like to be a part of, we'd love to meet you.

We are currently seeking a dedicated, experienced Client Care Coordinator for our Rochester Hills, MI office. At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, personal care, and day-to-day assistance in their home. The CCC is responsible for providing engaged, extraordinary service to seniors in the service area surrounding Rochester, while achieving consistent growth for the office. As a Client Care Coordinator, you will work with our network of caring professionals to deliver one-on-one care that enhances the quality of life for our clients while delivering on our promise to Elevate the Human Spirit.

Job Summary:

The Client Care Coordinator (“CCC”) is responsible for managing the client experience from referral through continuity of care. The role of the CCC includes building relationships with referral sources, taking referral calls, meeting with prospective clients, educating prospective clients on our services, and conducting in-home consultations. Once the client has signed with Comfort Keepers, the CCC will be responsible for managing the provision of outstanding client care as well as the organization of communication between family resources, community providers, insurance companies, case managers and other third-party payors. The CCC will be responsible for supervising and training caregiving staff, partnering with them to ensure quality of care. To this end, the CCC will also participate in the On-Call rotation, managing after hours issues, up to 7 days per month. Finally, the CCC will work directly with the administrative staff, including the Scheduling Coordinator, to ensure that client shifts and hours are matched with caregiver qualifications to ensure a platinum experience for our clients.

Job Requirements:

Sales and Relationship Building Skills

• Excellent interpersonal relationship-building skills. Experience with low-pressure, relationship-oriented, consultative sales.

People Management Skills

• Effective oral and written presentation skills. Excellent interpersonal and coaching skills. Ability to exercise professional discernment and maintain professional boundaries. Demonstrated ability to forge positive relationships with a diverse range of individuals from varying backgrounds.

Communications Skills

• Interpersonal & public speaking skills, as well as strong writing skills.
• Strong sense of professional discernment.
• Passion, professionalism, and a positive attitude - self-motivated and committed to excellence.

Computer Skills

• Above average computer literacy, including proficiency in Microsoft Office and web-based applications. We are a tech-intensive company with strong reliance on computers for communication and documentation. Strong competence and comfortability with computer applications is a must.

Organizational & Executive Functioning Skills

• Excellent organizational skills. Excellent attention to detail.
• Ability to operate thoroughly but efficiently, creatively making optimal use of your time.
• Sense of urgency, proactivity, and a genuine passion for caring for others.
• Multi-tasking abilities, with a flexible, adaptable, client-centered mentality - there are lots of factors in our work that we cannot control. Must be confident in problem-solving on the fly and making the most of every situation, maintaining composure and professionalism at all times.

Physical Abilities

• Ability to work in the field, driving to client homes and accessing client homes, which may involve walking on slightly uneven terrain, walking up steps while carrying supplies, and navigating a variety of client home environments.
• Ability to operate a motor vehicle, have a current, valid driver’s license with clean driving record, safe, reliable vehicle with current insurance and registration.
• Able to sit, stand, bend, lift, push, pull up to 25 pounds.

Schedule

• Typical office hours are 8:30am-5pm Mon-Fri
• Willingness to work non-traditional hours on occasion in order to meet supervisory needs associated with managing service delivery for a 24/7 business.
• Willingness to be on call, monitoring phone and being available to tend to emergent situations, up to 7 days per month

Education & Experience

• Minimum Associate’s Degree or equivalent education required.
• Minimum of 2 years of experience in a similar position strongly preferred.

Outstanding Job Benefits:

• Medical, Dental, Vision, Life, and Short/Long Term Disability Insurance
• Flexible Spending Accounts - Medical & Dependent Care
• Paid Time Off
• 401(k) with Pre-Tax and Roth options and Employer Match
• Free employee perks program with free classes and discounted pricing with thousands of merchants
• Weekly Pay via Direct Deposit

An Equal Opportunity and Affirmative Action employer, Comfort Keepers considers applicants for all positions without regard to race, color, religion, creed, gender, gender identity, sexual orientation, national origin, age, disability, marital or veteran status, or any legally protected status. We will provide reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

Job Type: Full-time

Pay: $45,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Pet insurance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application Question(s):

• The starting pay range for this position is $45,000-$58,000 per year. Is this within a range that would work for you?

Education:

• Associate (Required)

Experience:

• Home care industry: 1 year (Preferred)
• Microsoft Office: 3 years (Required)
• Supervisory: 1 year (Preferred)
• Customer relationship management: 1 year (Preferred)

License/Certification:

• Driver's License, Registration & Insurance (Required)

Ability to Commute:

• Rochester Hills, MI (Required)

Work Location: In person

Salary : $45,000 - $58,000