Scheduler

Responsible for the scheduling non-medical, in-home support service hours for caregivers which provide for the comfort, safety, and general supervision of clients as well as home management services. Works with the entire Comfort Keepers staff to coordinate care and helps facilitate caregiver review and coaching to ensure the highest possible quality of care to the clients. Participates in management on-call rotation. Assist with hiring and training caregivers.  

Responsibilities

•      Establishes and grows relationships with caregivers and clients including families/representatives.

•      Create schedule based on client’s Plan of Care service needs.

•      Fills all caregiver/client shifts and ensures that they are attended daily/weekly.

•    Responsible for communicating with caregivers on client well-being. First point of contact for caregivers with client concerns.

•   Responsible for tracking client/employee complaints and incident reports for quarterly quality assurance meetings.

•      Data input client information into the system for all new and prospective clients.

•      Communicate and caregiver training to HR Director as recognized.

•      Must uphold all Comfort Keepers policies and procedures.

•     Participates in in-service and continuing education programs, staff meetings, and client conferences as requested by immediate supervisor.

•      Maintains confidentiality regarding client information.

•      Other reasonable related duties as assigned. 

Qualifications

Requires proficiency in word processing and computer skills (Office Word, Excel, PowerPoint, & MS Mail) Will need to master additional software including Calendar, Scheduling System & Clear Care system. Must possess and demonstrate excellent communication, human relations, and organizational skills as well as positive professional business image. Must be a team player and work cooperatively with other members of the office team.

Characteristics:

Genuinely caring, excellent written, verbal communication and presentation skills, strong people sense, common sense, good judgement, friendly, professional demeanor, positive mental outlook, mature, good listener, efficient, detail oriented, team-player. Able to multi-task while keeping main objectives in mind. Good at follow-through, genuine, organized, pro-active rather than reactive, self-controlled and willing to investigate situations before reacting. An excellent problem solver.