What are the responsibilities and job description for the Client Care Coordinator position at Comfort Keepers northeast WI?
Under New Ownership -
Looking for Dynamic Personality wanting career advancement opportunities with a passion for taking care of others!
The Client Care Coordinator plays a vital role in ensuring a seamless experience for our clients and the care they receive in their homes. This position is responsible for managing client inquiries, scheduling appointments, and providing administrative support to enhance the overall efficiency of the office. The ideal candidate will possess a strong passion for helping seniors and demonstrate exceptional communication skills to effectively interact with clients and healthcare professionals. We are looking for candidates who want to be a part of a team and grow with us.
Responsibilities
- Serve as the primary point of contact for clients, addressing inquiries and providing information regarding services offered.
- Schedule and confirm clients appointments, ensuring optimal use of time slots while accommodating our clients needs.
- Maintain accurate client records and manage electronic health information systems in compliance with privacy regulations.
- Assist with billing inquiries and be comfortable prescribing care to our clients.
- Collaborate with office staff to ensure smooth operations within the organization.
- Provide administrative support including filing, data entry, and managing correspondence.
- Educate clients on office policies, procedures, and treatment options as needed.
Skills
- Proficiency in office management practices, efficient with computers and a willingness to learn about software programs provided.
- Experience in providing medical administrative support, including appointment scheduling and record management.
- Strong organizational skills with attention to detail to maintain accurate client records.
- Excellent verbal and written communication skills for effective interaction with diverse populations.
- Ability to work collaboratively in a team-oriented environment while managing multiple tasks efficiently.
This role is essential in fostering positive relationships between our offices and our clients, ultimately contributing to their satisfaction and well-being. If you are passionate about delivering exceptional customer service to our senior community, we encourage you to apply for this rewarding opportunity as a Customer Care Coordinator.
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
- Referral program
Schedule:
- Monday to Friday
Application Question(s):
- Dp you have reliable transportation?
Experience:
- Home care: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Benefits:
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
- Referral program
Schedule:
- Monday to Friday
- On call
Ability to Commute:
- Fond du Lac, WI 54937 (Required)
Work Location: In person
