Demo

On Call Coordinator

Comfort Keepers San Angelo, TX
San Angelo, TX Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 3/25/2025

As a On-Call Coordinator you will be responsible for answering the on-call telephone and handling all clients and caregivers calls in a professional and timely manner.

*Responsibilities*

  • Requires problem solving and conflict resolution of all after hour calls from caregivers, clients and potential clients, while exercising competent decision making skills
  • Calls to be answered live, or when not possible, messages returned within 15 minutes.
  • Ensures all requested visits are staffed, and clock in and out times are accurate for each shift.
  • Schedules shifts and hours by matching caregiver qualifications and availability to clients’ needs when needed.
  • Escalates conflicts to Human Resources and Client Service Team when necessary.
  • Communicates new assignments and/or schedule changes to caregivers and clients timely & accurately.
  • Keeps log of both times worked and calls taken and handled while on-call.
  • Participates in weekly case conferences.

*Qualifications*

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must possess above average human relations, customer service, and organizational skills. Must be able to work under time pressures and manage multiple demands simultaneously. Excellent telephone etiquette and communication skills are necessary.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be 21 years of age or older.

Education and/or Experience

High School diploma or GED and two years related experience and/or training; or equivalent combination of education and experience. Knowledge of scheduling and/or health care preferred

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in predominantly standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have proficiency in word processing and computer skills.

Job Type: Part-time

Schedule:

  • Weekday nights
  • Weekends

Education:

  • High school or equivalent (Required)

Experience:

  • Phone etiquette: 1 year (Required)
  • Customer service: 1 year (Required)

Work Location: Remote

Job Types: Full-time, Part-time

Pay: $600.00 - $625.00 per week

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Morning shift
  • Night shift
  • Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $600 - $625

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Job openings at Comfort Keepers San Angelo, TX

Comfort Keepers San Angelo, TX
Hired Organization Address San Angelo, TX Full Time
Job description About us We are locally owned and operated, well established in the community and consistently growing. ...

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