Client Care Coordinator

JOB TYPE: Full-time
PAY: $20 per hour Commission
EXPECTED HOURS: 40 per week

BENEFITS:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

AIM OF THE JOB

Under the supervision of the General Manager, the Home Services Coordinator manages and coordinates caregiver onboarding and training while assisting with the coordination of recruiting efforts. Additionally, this role is responsible for accurately scheduling qualified caregivers based on all new and current clients. The Home Services Coordinator handles administrative tasks related to compliance, payroll, billing, and sensitive information.

Each day varies in responsibilities, and you will need to flex your priorities to the needs of the business. This requires communication with both applicants and various internal departments.

MAIN ASSIGNMENTS

• Conduct the onboarding of new caregivers, including completion of new hire paperwork.
• Attract suitable candidates through databases, online employment forums, social media, etc.
• Maintain an understanding and knowledge of staffing, recruitment, and retention initiatives for the office/region and proactively seek and implement new, creative recruitment tactics to attract qualified candidates.
• Keep up to date on current employment legislation and regulations and enforce them within the company.
• Initiate the hiring process for Comfort Keepers including processing applications, background screening, assessments, interviewing, and reference checks; make hiring recommendations.
• Provide recruitment reports to the manager and/or Franchise Owner.
• Schedule shifts and hours by matching caregiver qualifications and availability to clients' needs.
• Communicate new assignments and/or schedule changes to caregivers and clients.
• Process data necessary to initiate accurate payroll and billing processes, either manually or via computer.
• Assist with the input, verification, and release of billing and payroll information as well as the assembly of data for financial reporting purposes.
• Perform other administrative tasks as assigned.

ACCOUNTABILITIES

• Efficient employee handling, as demonstrated by key indicators like employee engagement and caregiver turnover rate.
• Successful management of staffing needs as demonstrated by success of recruiting plan, quality of caregiver, and staffing for growth of business.
• Timely feedback on trends, challenges, performance improvement opportunities, and kudos.

ENVIRONMENT/PHYSICAL DEMANDS

Office environment. Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 25 pounds in weight; extended time at a computer work screen and on the telephone.

QUALIFICATIONS

• High School diploma or GED and two years of related experience and/or training; or equivalent combination of education and experience.
• Knowledge of scheduling and/or health care preferred.
• Proficiency in word processing and computer skills (Microsoft Office 365, Excel, PowerPoint, ClearCare).
• Above average human relations, customer service, and organizational skills.
• Ability to work under time pressures and manage multiple demands simultaneously.
• Excellent telephone etiquette and communication skills.

SCHEDULE:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

WORK LOCATION:

In person

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid sick time
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• On call

Ability to Commute:

• Meridian, ID (Required)

Ability to Relocate:

• Meridian, ID: Relocate before starting work (Required)

Work Location: In person

Salary : $20