What are the responsibilities and job description for the External Client Care Coordinator– Elevate Service, Ensure Quality Care position at Comfort Keepers?
Benefits:
- Bonus based on performance
- Company car
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Job Summary:
As an External Coordinator at Comfort Keepers, you’ll ensure continuity of care for clients across Hazleton, Pottsville, Selinsgrove, Cleona, and Bloomsburg. Collaborate with our Support Team to coordinate in-home services, manage client care resources, and connect with staff, families, community providers, and third-party payers.
As an External Coordinator at Comfort Keepers, you’ll ensure continuity of care for clients across Hazleton, Pottsville, Selinsgrove, Cleona, and Bloomsburg. Collaborate with our Support Team to coordinate in-home services, manage client care resources, and connect with staff, families, community providers, and third-party payers.
Essential Functions:
- Handle client inquiries, qualify leads, and schedule visits
- Assess client and caregiver needs, ensuring safety and quality care
- Coordinate shifts, resolve scheduling issues, and conduct regular visits
- Facilitate caregiver and family training
- Maintain compliance through documentation and care monitoring
- Serve as a vital link between clients, providers, and the Client Services team
- Participate in on-call rotations and management meetings
- Complete administrative tasks and drive care improvements
Qualifications:
- Proficiency in Microsoft Office and related software
- Excellent communication, organizational, and problem-solving skills
- Strong sales abilities and business acumen
- Confidentiality, attention to detail, and a positive, professional attitude
Success Factors:
- Build strong relationships with staff, clients, and families
- Maintain a professional image and an upbeat morale
- Exhibit strong listening, writing, and idea-sharing skills
Salary : $30,000 - $45,000
