What are the responsibilities and job description for the Sales Operations Support Specialist position at Comfort Research, LLC.?
Description
The Sales Operations Support Specialist facilitates order processing excellence from seasonal item set-up and EDI order receipt through inventory affirmation, shipping and invoicing. This collaborative role works with cross-functional partners to assure on-time and in-full deliveries to create an excellent customer experience for our Comfort Research retail partners.
HERE'S WHAT YOU'LL DO
- Demonstrate the Core Values of Comfort Research in daily actions, execution of tasks, and interactions with others.
- Provide comprehensive administrative support to the Sales Team, including product setup, daily order tracking, and all related operational tasks.
- Communicate proactively with key internal and external stakeholders regarding order status and coordinate necessary support to ensure on-time execution.
- Oversee order-to-cash processes and manage trade partner portal administration.
- Deliver regular reporting and insight into Comfort Research’s operational performance.
- Manage content and inventory feed processes to support omnichannel retail strategies.
- Troubleshoot customer order issues and apply corrective actions to resolve them urgently and effectively.
- Manage EDI transactions by monitoring the electronic exchange of business documents such as purchase orders, ASNs, and invoices.
- Handle manual order entry and order adjustments with urgency and completeness.
- Check inventory levels to ensure product availability before processing orders.
- Tactical management of the vetting and start-up for assigned emerging accounts aligned with the overall channel strategy.
- May be assigned emerging, opportunistic, or developmental accounts to support organizational priorities and individual growth opportunities.
- Lead improvement initiatives aimed at automating order management processes, reducing return rates, and shortening shipping lead times
- Collaborate cross-functionally with IT, Sales, Supply Chain, and Product teams to enhance systems and streamline processes.
- Support Sales team in shared goals and initiatives.
- HAVE FUN!
- Other duties as assigned by leadership.
This position is a hybrid role, requiring 3 days per week on-site at our office located at 1719 Elizabeth Ave NW, Grand Rapids, MI 49504. The remaining workdays can be completed remotely, providing a flexible balance between in-office collaboration and remote work convenience. Candidates should be within commuting distance of our Grand Rapids location.
OUR AWESOME BENEFITS
Here at Comfort Research, we believe that the health and well-being of our Ambassadors and their families is critical to their success in the workplace. Comfort Research offers a generous benefits program that includes:
- Generous Paid Time Off (PTO) plan that begins accruing upon hire for eligible Ambassadors
- Culture Awards program with opportunities to win cash prizes or extra PTO in addition to company-wide recognition
- Several paid holidays throughout the year
- Employee Assistance Program
- Growing family bonus & extra PTO for new parents
- Referral Bonus program
- 401(k) program with generous company match
- A variety of health insurance plans to choose from with company contributions to premiums
- Dental, vision, and other ancillary insurance coverages available
- Company-paid Short-Term Disability coverage
- Company-paid Life Insurance policy
- Free product allowances & product discounts
WHO WE ARE
Comfort Research is leading the furniture industry in innovative and affordable design and manufacturing. We’ve listened to the growing demand for quality, modern, leading-edge furniture and have responded with a bang! Today, you can find our products at all your favorite retailers, like Walmart, Meijer, Bed, Bath & Beyond, and Amazon (to name a few). But that’s just the beginning. We’re on our way to realizing our dream of becoming the "Best Known Brand in Furniture,” and we’re pretty excited about it.
As we’ve grown, we’ve continued to be recognized as a Great Place to Work—and we’ve remained committed to building a positive culture and creating a dynamic, fun atmosphere. We believe in hard work and we live by our core values of: Finding A Better Way, Doing the Right Thing, and Expecting the Best from Each Other and Ourselves. At Comfort Research, the pace is fast, the work is anything but boring, and the result is always more Comfort for All.
Requirements
- 1-3 years of professional work experience in Procurement, Retail Administration, EDI, Sales Administration, Customer Service, Operations, and/or related field
- Bachelor’s Degree or Equivalent required.
- Knowledge of industry standards in retail, order management, and operations.
- Highly proficient in Microsoft Office Suite (Excel, PowerPoint, Teams)
- Experience working with e-commerce and EDI preferred
- Ability to prioritize and work efficiently
- Excellent communication skills
- Ability to solve complex problems independently.
- Ability to be a self-starter, work independently, and in a team environment
Comfort Research is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, disability, marital status, familial status, sexual orientation, or any other characteristic protected by applicable laws. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals.
