What are the responsibilities and job description for the Front Desk Manager position at Comfort Suites Alpharetta?
Job Summary
The Front Desk Manager plays a pivotal role in ensuring the smooth operation of the front desk area and providing exceptional customer service. This position is responsible for overseeing front desk staff, managing guest inquiries, and maintaining a welcoming environment. The ideal candidate will possess strong organizational skills, a friendly demeanor, and the ability to multitask effectively in a fast-paced environment.
Duties
- Supervise and coordinate daily front desk operations, ensuring all tasks are completed efficiently.
- Greet guests warmly and assist with check-in and check-out processes.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest information, reservations, and billing details.
- Train, mentor, and schedule front desk staff to ensure high levels of performance.
- Implement office management procedures to enhance operational efficiency.
- Manage phone communications with professionalism, ensuring clear and courteous interactions.
- Collaborate with other departments to ensure seamless guest experiences.
Skills
- Proficient in office management practices with strong clerical skills.
- Excellent administrative capabilities with a focus on organization and attention to detail.
- Strong computer literacy, including experience with computerized reservation systems.
- Exceptional phone etiquette and customer service skills.
- Effective time management abilities to prioritize tasks efficiently.
- Strong organizational skills to manage multiple responsibilities simultaneously.
- Ability to foster a positive team environment while maintaining high standards of service.
This Front Desk Manager position offers an opportunity for individuals who thrive in dynamic environments and are passionate about delivering outstanding customer experiences.
Job Type: Full-time
Pay: $15.50 - $17.00 per hour
Expected hours: No less than 40 per week
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Morning shift
- Overnight shift
Ability to Commute:
- Alpharetta, GA 30009 (Required)
Ability to Relocate:
- Alpharetta, GA 30009: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17