What are the responsibilities and job description for the Hotel Front Desk Agent Ft Pt position at Comfort Suites Arlington - Entertainment District?
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. We have full time and part time openings. If you love interacting with people in a positive work environment, apply now! At GF we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation plus a great culture. Responsibilities :
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Communicate with housekeeping to make sure guest rooms are ready
- Bookkeeping : keep accurate records of all hotel guest account information
- Field customer complaints when necessary Qualifications :
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Has experience answering telephone calls and troubleshooting stressful situations
- High school diploma, GED, or equivalent
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred