What are the responsibilities and job description for the Front Desk Agent position at Comfort Suites Hotel?
Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will provide exceptional customer service and ensure a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to inquiries in a professional manner - Provide information about hotel amenities, services, and local attractions - Handle guest requests and resolve any issues or complaints promptly - Maintain a clean and organized front desk area - Assist with night audit duties as needed Experience: - Previous experience in a front desk or guest services role preferred - Bilingual skills (English/Spanish) are a plus - Knowledge of hotel operations and hospitality management - Excellent phone etiquette and communication skills - Strong guest relations skills with the ability to provide exceptional customer service - Familiarity with hotel reservation systems and phone systems is desirable Join our team and enjoy the following benefits: - Competitive pay - Opportunities for career advancement within the hospitality industry - Training and development programs to enhance your skills - Employee discounts on hotel stays If you are passionate about providing exceptional guest experiences and have the skills required for this role, we encourage you to apply. We look forward to reviewing your application.
Choice Hotels experience preferred but not required
Job Type: Full-time
Pay: $14.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $14
