What are the responsibilities and job description for the Front Desk Supervisor/Manager on Duty position at Comfort Suites Idaho Falls?
Job Summary
We are seeking a dedicated and experienced Front Desk Manager to oversee the evening operations of our front desk. The ideal candidate will possess exceptional hospitality management skills and a passion for providing outstanding guest services. This role requires strong leadership abilities, excellent communication skills, and a commitment to enhancing the guest experience.
Duties
- Manage front desk operations, ensuring efficient check-in and check-out processes for guests.
- Supervise front desk staff, providing training and support to maintain high standards of service.
- Handle guest inquiries and resolve issues promptly to ensure guest satisfaction.
- Maintain accurate records of room availability, reservations, and billing information.
- Collaborate with other departments to enhance overall guest experience and service delivery.
- Ensure compliance with hotel policies and procedures while maintaining a welcoming environment.
- Utilize phone systems effectively to manage calls and communicate with guests and staff.
- Monitor guest feedback and implement improvements based on suggestions or concerns.
Qualifications
- Proven experience in hospitality management or hotel management, preferably in a front desk role.
- Strong knowledge of guest relations principles and practices within the hospitality industry.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficiency in using hotel management software and phone systems is preferred.
- Strong leadership skills with the ability to motivate and manage a team effectively.
- A commitment to providing exceptional guest services in a resort or hotel setting.
- Availability - must be able to work evening shifts and weekends as required.
Join our team as a Front Desk Manager where you can make a significant impact on our guests' experiences while leading a dynamic team in the hospitality industry!
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
Schedule:
- Evening shift
- Holidays
- Weekends as needed
Work Location: In person
Salary : $16
