What are the responsibilities and job description for the Front Desk Agent position at Comfort Suites Johnson Creek?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient check-in/check-out processes. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage the check-in and check-out processes efficiently, ensuring all guest information is accurate.
- Handle guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities.
- Operate phone systems to manage incoming calls and assist guests with reservations or inquiries.
- Maintain accurate records of room availability and reservations using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Assist in resolving any guest complaints or issues with professionalism and courtesy.
- Uphold hotel policies and procedures while maintaining a high standard of customer service.
Requirements
- Previous experience in hospitality management or hotel management is preferred.
- Strong guest service skills with the ability to communicate effectively in person and over the phone.
- Proficiency in phone etiquette and handling multi-line phone systems.
- Bilingual or multilingual candidates are highly desirable to cater to diverse guests.
- Familiarity with night audit procedures is a plus.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude, strong work ethic, and commitment to providing excellent hospitality experiences are essential.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overtime
- Weekends as needed
Experience:
- Front desk: 2 years (Preferred)
Ability to Commute:
- Johnson Creek, WI 53094 (Required)
Work Location: In person
Salary : $15 - $18
