What are the responsibilities and job description for the Guest Services Representative position at Comfort Suites Lewisburg?
Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, a passion for guest relations, and the ability to handle various front desk operations efficiently.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage front desk operations, including check-in and check-out procedures.
- Respond to guest inquiries and provide information about hotel services and local attractions.
- Handle reservations, cancellations, and modifications through phone systems and online platforms.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Address guest complaints or concerns promptly and professionally, ensuring satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Promote hotel amenities and services to enhance the guest experience.
Experience
- Previous experience in guest services or hospitality is preferred, particularly in a resort or hotel setting.
- Strong customer service skills with a focus on guest relations.
- Proficiency in phone etiquette and handling multi-line phone systems effectively.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with front desk operations and hotel management software is advantageous.
Join our team as a Guest Service Agent, where you will play a crucial role in creating memorable experiences for our guests!
Job Type: Part-time
Pay: $11.00 - $14.00 per hour
Expected hours: 24 – 36 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Rotating weekends
Ability to Commute:
- Lewisburg, PA 17837 (Required)
Ability to Relocate:
- Lewisburg, PA 17837: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $14