What are the responsibilities and job description for the Hotel Front Desk Clerk position at Comfort Suites Marysville?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our award winning team at the Wallhouse Hotel, In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries efficiently. Multilingual candidates are highly encouraged to apply as we cater to a diverse clientele.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently while ensuring all information is accurately recorded.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Provide information about hotel services, local attractions, and amenities.
- Process payments and maintain accurate records of transactions.
- Assist with reservations via phone or online platforms.
- Conduct night audits as required, ensuring all financial transactions are balanced.
- Maintain the cleanliness and organization of the front desk area.
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction.
Requirements
- Previous experience in hospitality or customer service is preferred.
- Strong communication skills with excellent phone etiquette.
- Bilingual or multilingual abilities are highly desirable.
- Knowledge of hospitality management principles is a plus.
- Ability to work flexible hours, including nights and weekends as needed.
- Proficiency in using hotel management software is advantageous.
- Strong problem-solving skills and attention to detail.
- A positive attitude and a commitment to providing outstanding guest services.
Join our team and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: $12.00 - $13.00 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Walnut Creek, Ohio (Required)
Ability to Relocate:
- Walnut Creek, Ohio: Relocate before starting work (Preferred)
Work Location: In person
Salary : $12 - $13