Front Desk Agent

Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team at the Comfort Suites hotel in Mt Pleasant, SC. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Regular attendance
• The ability to lead and work as part of a team
• Wear a skid-resistant work shoe with good support
• Be committed to providing guest satisfaction through effective quality guest service techniques.
• Show proficient use of our computer programs and dispatch tools; courteously dispatch and follow up as per standard operating procedures.
• Use proper telephone etiquette at all times as per policy.
• Handle multiple phone calls, obtain accurate information, and ensure attention to detail for every call.
• Be thoroughly familiar with the property (room numbers & locations and amenities/services), as well as area attractions and their locations.
• Prioritize guest calls and personal requests following up to completion.
• Enter all calls on Daily Guest Service call log
• Contact arriving guest personally or with a “phone welcome” message, logging calls in F6 notes as per standard operating procedures.
• Greet every guest who enters the hotel lobby.
• Issue keys as needed for replacement following standard operating procedures. Have guest keys scheduled to arrive. Check-in guests.
• Handle guest compliments, complaints, and comments efficiently within given parameters.
• Check out guests with no remaining balance, print receipt, inquire about satisfaction with their service, and invite them to return in the near future.
• Post requested guest charges to guest’s account, i.e. – crib or rollaway.
• Answer and route incoming calls and follow up if appropriate; receive messages and forward messages to hotel guests and employees.
• Assist in-house calls with instructions for dialing, respond to message light, and set up voice mail wake-up calls.
• Operate radio dispatch and communications link among all employees with courtesy and efficiency.
• Deliver housekeeping supplies, keys, etc., to rooms when requested by the guest.
• Greet all guests when walking on the property, assist any guest who may seem confused or need help with luggage carts, directions, parking, etc.
• Always present a clean, well-groomed appearance.

Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Requirements

• Previous experience in a front desk or customer service role within a resort or hotel setting is preferred.
• Strong communication skills with the ability to engage effectively with guests from diverse backgrounds; bilingual skills are a plus.
• Familiarity with phone systems and hotel management software is advantageous.
• A genuine passion for hospitality and guest relations is essential.
• Ability to work flexible hours, including weekends and holidays as needed.
• Excellent problem-solving skills with attention to detail in all tasks performed.
• A positive attitude, team-oriented mindset, and willingness to learn in a fast-paced environment.

Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Mount Pleasant, SC 29464 (Required)

Ability to Relocate:

• Mount Pleasant, SC 29464: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17