What are the responsibilities and job description for the Hotel Front Office Manager position at Comfort Suites Near Potomac Mills?
Position Summary
The Front Office Manager (FOM) directly supervises all front office personnel and ensures proper completion of all front office duties including; check-ins, check-outs, reservations, answering phones, cash handling, payment processing, daily paperwork, maintaining clean work space, greeting & interacting with guests, and customer service escalations. The FOM is responsible for recruiting and training new hires at front desk, and covering shifts as needed. This is a leadership position and requires the ability to manage staff, guests, and handle money.
Overview of Duties and Responsibilities
- Participates in the selection of front office personnel.
- Trains, cross-trains, and retrains all front office personnel.
- Schedules the front office staff
- Supervises workloads during shifts.
- Evaluates the job performance of each front office employee.
- Maintains working relationships and communicates with all Departments.
- Maintains master key control.
- Verifies that accurate room status information is maintained. And properly communicated.
- Resolves guest related problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
- Enforces all cash handling, check cashing, and credit policies.
- Conducts regularly scheduled meetings of front office personnel.
- Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
- Upholds the hotel's commitment to hospitality.
Preferred Skills and Experience
- At least one year of hotel front desk experience
- Previous manager/supervisor experience preferred
- Exceptional customer service skills
Job Type: Full-time
Schedule:
- On call
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: One location
Salary : $26,600 - $33,700