What are the responsibilities and job description for the Front Desk Agent position at Comfort Suites North Brunswick?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience and managing front desk operations efficiently.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out procedures, ensuring accuracy in guest information.
- Provide information about hotel services, local attractions, and answer guest inquiries promptly.
- Handle reservations, cancellations, and modifications through various channels.
- Maintain an organized front desk area and ensure all necessary supplies are stocked.
- Address guest complaints or concerns with professionalism and escalate issues as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments accurately and maintain financial records as required.
- Uphold hotel policies and procedures while promoting a positive image of the establishment.
Requirements
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Strong communication skills with an emphasis on phone etiquette and guest relations.
- Knowledge of hotel management software is an advantage but not mandatory; training will be provided.
- Excellent organizational skills with attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including weekends and holidays as needed.
- A friendly disposition with a passion for providing outstanding customer service in a fast-paced environment.
Join our team as a Front Desk Agent where your skills in hospitality will shine!
Job Types: Full-time, Part-time
Pay: $15.50 per hour
Expected hours: 20 – 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Choice Advantage Software: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- North Brunswick, NJ 08902 (Required)
Work Location: In person
Salary : $16