Front Desk Staff

Key Responsibilities:

• Guest Service:Greet guests, check them in and out, provide information about the hotel and local area, and assist with any requests or concerns.
• Reservations:Handle reservations, cancellations, and changes, ensuring accurate records and availability.
• Check-in/Out:Manage the check-in and check-out process, including verifying guest information, assigning rooms, and collecting payments.
• Communication:Answer phone calls, respond to emails, and communicate with other hotel departments to ensure guest satisfaction.
• Administrative Tasks:Maintain a tidy and organized front desk, handle administrative tasks, and manage office supplies.
• Customer Service:Resolve guest complaints, provide excellent customer service, and ensure a positive guest experience.
• Payment Processing:Process payments for room charges, services, and amenities.

Skills and Qualities:

• Excellent Communication and Interpersonal Skills: The ability to interact effectively with guests and colleagues, providing clear and helpful information.
• Customer Service Orientation: A strong focus on guest satisfaction and the ability to handle diverse situations with patience and professionalism.
• Problem-Solving Skills: The ability to identify and resolve guest issues efficiently and effectively.
• Multitasking and Time Management: The ability to handle multiple tasks simultaneously and prioritize effectively.
• Computer Proficiency: Familiarity with hotel management software and reservation systems.
• Professional Appearance: Maintaining a neat and presentable appearance.

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Expected hours: 24 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Overnight shift

Ability to Commute:

• San Marcos, TX 78666 (Required)

Ability to Relocate:

• San Marcos, TX 78666: Relocate before starting work (Required)

Work Location: In person

Salary : $12 - $13