Night Auditor/Guest Service Agent

Position Summary: The Night Auditor is responsible for the safety and well being of all guests

and the security of the building from the hours of 12:00am to 8:00am. He or she audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, accommodations, room, food and beverage and banquet charges. He or she must have strong working knowledge of accounting and project a feeling of responsiveness to guests

and other hotel personnel. The Night Manager must be skilled in handling emergency procedures and is responsible for training new associates in audit procedures as assigned by the Front Office Manager. He or she is to assist our guests efficiently, courteously and professionally in all front office

related functions to maintain COMFORT SUITES standards of service and hospitality. To perform all tasks according to COMFORT SUITES Minimum Performance Standards. He or she handles guest’s check-in and checkout, reservations, incoming telephone calls and maintains status of rooms. The Night Auditor fulfills the duties of Guest Service Representative.

Job Specifications:

Physical Demands: Requires ability to stand and sit for long periods. Ability to work evening schedule as Night Auditor’s chief responsibility is to balance the day’s receipts. Requires ability to move fingers and hands easily and quickly. Must have ability to communicate both orally and in writing to guests and members of the front office and staff and to answer telephone calls. Requires ability to perform repetitive tasks such as sitting in front of computer screen or at the switchboard. Requires ability to lift 15-25 pounds infrequently. Requires ability to work flexible schedule to include weekends and holiday.

Special Circumstances: As the Night Auditor may be sole front office individual at some properties and may function as evening manager on duty, position may require significant amount of walking.

Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. If functioning as M.O.D., it is necessary to perform outside assignments, i.e. monitoring of parking lot or grounds.

Essential Skills: Requires knowledge of front desk/reservations procedures and may require knowledge of Manager on Duty responsibilities, to include knowledge of interdepartmental communications. Requires ability to operate all Front Office Equipment. Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance. Must have ability to professionally represent the hotel, deal positively with the public in person and over the telephone.

Educational/Vocational Preparation: High school graduate or equivalent. Completion of related coursework in accounting, bookkeeping will be given preference. One year experience in auditing and bookkeeping/accounting or One year experience as a front desk clerk.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 24 per week

Schedule:

• Holidays
• Night shift
• Overnight shift

Work Location: In person

Salary : $12 - $14