What are the responsibilities and job description for the Hotel Front Desk Clerk position at Comfort Suites Southaven?
Job Summary
We are seeking a dedicated Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for guests and play a crucial role in providing exceptional customer service and ensuring guest satisfaction.
Responsibilities
- Greet guests upon arrival and provide them with information about hotel services
- Check guests in and out efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Operate the hotel phone system and direct calls to the appropriate department
- Assist with reservations, cancellations, and modifications
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a seamless guest experience
Experience
- Previous experience in the hospitality industry is preferred
- Knowledge of hotel management systems is a plus
- Excellent customer service and communication skills
- Ability to speak multiple languages is an advantage
- Strong organizational skills and attention to detail
Job Types: Full-time, Part-time
Pay: $13.00 - $13.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
- Parental leave
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating weekends
- Weekends as needed
Experience:
- hotel front desk: 3 years (Required)
Ability to Relocate:
- Southaven, MS 38671: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
