Night Audit

Job Description

Comfort Suites Topeka is now hiring for front desk agents and night audit.

6213 SW 10th Ave Topeka KS 66616

Front Desk 3pm-11pm (Weekends)

Night Audit 11pm - 7am (Weekends)

Please contact Andy at 785-246-6777.

Job Description

Job Summary:Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay, giving them the best customer service, suggesting them what do to near Topeka wanamaker area, giving them directions to local restaurants and smooth checkout.

Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers' privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Qualifications:

• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Job Types: Full-time, Part-time

Experience:

• front desk: 1 year (Preferred)

Work authorization:

• United States (Required)

Additional Compensation:

• Tips

Work Location:

• One location

Overtime often available:

• Yes

Job Type: Full-time

Job Types: Full-time, Part-tim

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Expected hours: 32 per week

Schedule:

• 8 hour shift
• Evenings as needed
• Evening shift
• Nights as needed
• Night shift
• On call
• Overnight shift
• Rotating weekends
• Weekends as needed

Work Location: In person

Salary : $13 - $14