What are the responsibilities and job description for the Assistant General Manager (AGM) position at Comfort Suites?
We are seeking an experienced and motivated Assistant General Manager (AGM) to join our team. The AGM plays a crucial role in supporting the General Manager in overseeing daily hotel operations, ensuring guest satisfaction, and driving overall efficiency and success. This position is ideal for a hospitality professional with strong leadership skills, a passion for guest service, and the ability to manage multiple responsibilities effectively.
Key Responsibilities
Guest Experience & Service
- Lead by example to provide outstanding hospitality, ensuring every guest has a positive experience.
- Handle guest inquiries, concerns, and service recovery efforts in a professional and proactive manner.
- Oversee front desk operations, ensuring efficient check-in/check-out procedures and a smooth guest experience.
- Monitor online reviews and guest feedback, identifying opportunities for improvement.
Operations & Leadership
- Assist in managing daily hotel operations, ensuring policies, procedures, and brand standards are met.
- Supervise and support front desk, housekeeping, and maintenance teams as needed.
- Conduct property walks and inspections to ensure cleanliness, maintenance, and operational excellence.
- Work closely with department heads to ensure teamwork, productivity, and effective communication.
Staff Training & Development
- Train and mentor front desk and other hotel staff to uphold service and operational standards.
- Provide ongoing coaching and performance feedback to employees.
- Assist in scheduling, payroll management, and ensuring adequate staffing levels.
Financial & Administrative Duties
- Assist in monitoring daily revenue, expenses, and financial performance.
- Support the General Manager in managing budgets, labor costs, and cost control measures.
- Help maintain accurate records, including inventory, guest accounts, and financial reports.
- Oversee cash handling procedures, night audit processes, and front desk financial responsibilities.
Sales & Community Engagement
- Assist with local sales efforts, including building relationships with corporate clients and group bookings.
- Represent the hotel in community events and networking opportunities as needed.
Qualifications & Requirements
- Education: High school diploma or equivalent required.
- Experience: Minimum of 2 years of hotel management and leadership experience in a hospitality setting.
- Skills:
- Strong leadership and team management skills.
- High level of guest service skills with the ability to handle challenging situations.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work effectively under pressure.
- Proficiency in hotel property management systems (PMS) is a plus.
- Work Environment: This role requires a flexible schedule, including weekends and holidays, based on business needs.
If you are a dedicated hospitality professional with a commitment to guest satisfaction and operational excellence, we invite you to apply and become a valuable part of our team.
Job Type: Full-time
Pay: From $38,000.00 per year
Benefits:
- Employee discount
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Southaven, MS 38671 (Required)
Work Location: In person
Salary : $38,000
