What are the responsibilities and job description for the Front Desk/Night Audit Associate position at Comfort Suites?
Job Overview:
We are seeking a reliable and customer-oriented Front Desk Clerk/Night Auditor to join our team. As a Front Desk Clerk/Night Auditor, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring the smooth operation of the hotel during the night shift.
Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Handle guest inquiries, requests, and complaints promptly and courteously
- Provide information about hotel facilities, services, and local attractions
- Process guest payments and maintain accurate records of transactions
- Assist with reservations, cancellations, and modifications
- Maintain a clean and organized front desk area
- Perform night audit duties including reconciling daily transactions, preparing reports, and balancing accounts
- Monitor security cameras and ensure the safety and security of guests and the property
- Collaborate with other hotel departments to ensure guest satisfaction
Requirements:
- High school diploma or equivalent
- Previous experience in a hotel or hospitality setting preferred
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication skills, both verbal and written
- Proficient in using computer systems, including reservation software and Microsoft Office Suite
- Ability to handle cash transactions accurately
- Knowledge of phone systems and ability to handle multiple phone lines
- Strong problem-solving skills with the ability to handle difficult situations calmly and efficiently
- Flexibility to work night shifts, weekends, and holidays
Join our team as a Front Desk Clerk/Night Auditor and enjoy a rewarding career in the hospitality industry. We offer competitive pay, opportunities for career advancement, and a supportive work environment. Apply today to become part of our dedicated team!
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Expected hours: 32 – 40 per week
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Overtime
- Rotating weekends
Education:
- High school or equivalent (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- Vincennes, IN 47591 (Required)
Ability to Relocate:
- Vincennes, IN 47591: Relocate before starting work (Preferred)
Work Location: In person
Salary : $10
