What are the responsibilities and job description for the Front Office Manager with Hotel Experience position at Comfort Suites?
Job Summary:
We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager . As the Front Office Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. This position requires strong communication skills, attention to detail, and a passion for providing outstanding customer service. Knowing Opera is plus!
Duties:
- Manage all aspects of the front desk operations, including check-in/check-out procedures, guest inquiries, and reservations
- Train and supervise front desk staff to ensure efficient and professional service
- Maintain accurate records of guest information, reservations, and transactions
- Handle guest complaints or issues in a timely and effective manner
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Monitor and maintain cleanliness and organization of the front office area
- Implement and enforce hotel policies and procedures to ensure compliance with company standards
-Other duties as assigned by management
Skills:
- Previous experience in front desk or guest relations role within the hospitality industry
- Excellent phone etiquette and customer service skills
- Strong knowledge of hotel management systems and phone systems
- Exceptional organizational skills with the ability to multitask in a fast-paced environment
- Strong problem-solving skills and ability to handle difficult situations with professionalism
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Knowledge of hospitality management principles and practices
Join our team as a Front Office Manager and contribute to creating memorable experiences for our guests. Apply today!
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Palm Bay, FL 32907: Relocate before starting work (Required)
Work Location: In person
