What are the responsibilities and job description for the Guest Service Agent position at Comfort Suites?
Full Job Description
POSITION TITLE: Front Desk Associate
POSITION SUMMARY:
A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused, this role creates opportunity for an engaging, outgoing personality to shine and create a positive guest experience. Other duties may include processing forms of payment and responding to guest inquires. This position will be responsible for following all procedures and duties set by management, which may include tasks outside of standard front desk operations. You are responsible for creating a positive guest experience to the standards set forth by showing a high level of ownership and responsibility.
DUTIES AND RESPONSIBILITIES:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
POSITION REQUIREMENTS:
- Must be able to communicate in English both written and verbally.
- Must be able to stand for long periods of time.
- Must be able to lift 20 lbs.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and Expedia
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Employee assistance program
- Flexible schedule
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
Application Question(s):
- Can you work night shift from 11pm to 7am?
- Which hotels have you worked at prveviously?
- How many years of hotel experience do you have?
Work Location: In person
Salary : $13
