Team Leader

CeLeen, an operating firm of Command Holdings, is currently seeking a Team Leader to support a potential contract for the Department of State.

Responsibilities for this position may include (but are not limited to):

• Leading and managing a team of support associates.
• Setting work priorities and ensuring a smooth transition of work between the various teams.
• Ensuring that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand.
• Serving as a Subject Matter Expert (SME) in critical roles and frequently liaising with onsite Government Management.
• Planning, directing, and coordinating the daily activities of mail open, cashier, image capture, image review, data entry, quality control and PRISM.
• Planning and following established procedures and methods to meet changing processing requirements.
• Providing regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
• Notifying contract leadership of any problems or issues with staff adherence to procedures or any internal controls violations.
• Monitoring workload and making recommendations to the Government on how to divide work among support staff.
• Monitoring contractor personnel performance and ensuring that work is performed in accordance with performance standards, established procedures, and internal controls.
• Assisting with prioritizing workload and training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure.
• Making recommendations to the Government to improve processes and assist with problem solving and continuous improvement.
• Maintaining flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government.

This position is contingent on contract award.

Expected salary range: $70,000-$110,000

Work Environment:

• Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• 11-20% / Occasional travel.

CeLeen, an operating firm of Command Holdings, a Pequot company, is a tribally-owned firm providing management consulting services to U.S. government agencies.

Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.

At CeLeen, our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of diverse professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. CeLeen is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.

CeLeen will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to CeLeen HR at hr@wwcglobal.com.

CeLeen is an Equal Opportunity Employer – we do not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act.

Our Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with CeLeen HR at hr@wwcglobal.com.

Requirements

Basic Qualifications

• Bachelor’s Degree //OR// four (4) years of experience managing teams.
• Current, active Secret Security Clearance.
• No less than Six (6) years of general office experience.
• Demonstrated customer service experience.
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
• Ability to analyze, interpret, and apply regulatory material and internal controls.
• Ability to prioritize workload for small teams and possess good organizational skills.
• Ability to effectively and politely interface with the public and provide excellent customer service.
• Demonstrated proficiency in using all Microsoft Office applications.
• Outstanding communication skills, influencing abilities, and client focus.
• Professional proficiency in English is required.
• Applicants must be currently authorized to work in the United States on a full-time basis. CeLeen will not sponsor applicants for work visas for this position.

Preferred Qualifications

• Direct experience with Consular Affairs/Passport Office or other Department of State directorates.
• Experience with PRISM.

Benefits

CeLeen offers a competitive benefits plan including:

• Health, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life and Disability Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Pet Insurance

Eligibility requirements apply.