Field Investigator – MACP/ACP/OOP

SuperiorX Investigations (Command Investigations) is seeking qualified, driven, and experienced candidates to join our special investigations unit as an ACP Investigator.

SuperiorX Investigations is the premier servicer for insurers and defense attorneys throughout Michigan, and our Assigned Claims Plan (ACP) unit is actively expanding to meet the increasing demand for quality investigations to gather critical information, conduct special investigations, examine coverage/loss, and combat fraud, one case at a time.  Our ACP team provides industry-leading service to clients handling medical, wage loss, attendant care, replacement service and survivorship claims generated through the Michigan Assigned Claims Plan (MACP). We have several open positions and are looking to add two to three efficient, effective, professional investigators to our high-performing team.

While all promising candidates will be considered, any prior investigative, claims and legal/law enforcement experience is a plus. The ideal candidate will be self-directed, organized but flexible, responsive to feedback, possess an eye for details, capable of operating independently and as part of a team, and will be comfortable engaging with people of all backgrounds, ethnicities, and positions in pursuit of the facts.

The primary duties/responsibilities for this position primarily includes scheduling and conducting subject interviews, obtaining field statements from related parties and witnesses, pursuing, and reviewing any relevant police/court/medical records, and performing spot checks, scene investigations, neighborhood canvasses and insurance canvasses. The investigator will be responsible for completing reports for any investigation conducted at the direction of, and to the standards set by, their supervisor. Investigators will be required to record all findings into a clear and concise report, determine their own schedule within the needs of the investigative timeline, and work independently with minimal supervision. The investigator will have their own caseload, and will work every case from start to finish, prioritizing and re-prioritizing based on the needs of each case and client.

The position combines both field work and desk work to varying amounts depending on the demands of the case. On average, anticipate 40% of the investigator’s time to be spent in the field, with cases assigned by proximity to the investigator’s home base of operations. This role may involve cross-training in additional types of investigations.

All applicants must meet the following requirements:
Excellent verbal and written communication skills
Demonstrate the ability to analyze information, develop logical questions, and accurately report findings in a specified format
Proficient in Microsoft Office programs
Excellent time management and organizational skills
United States Citizenship
Possess a high school diploma or GED
Possess a valid driver’s license
Own a reliable vehicle
Be willing to travel as needed for assignments, including possible assignments outside of one's geographical area

Candidates may have an advantage where they possess:
MACP experience
Adjuster/PIP claims experience
Prior experience as a private investigator
Prior law enforcement or legal experience
Any prior experience in a role dealing with automobile or medical insurance, research, court or law enforcement records.

Benefits:
Command Investigations provides their investigators with comparable pay, to include drive time, fuel, and allowance for vehicle and business-related expenses. Command Investigations also offers medical, dental, as well as paid vacation and sick time, and a 401K retirement plan for full-time employees.

Compensation:
Command Investigations employees are paid on a bi-weekly basis. Investigators are paid an hourly wage, based on experience and possession, with overtime available paid at time-and-a-half for anything over 40 hours/week, once fully trained, and when available.

Command Investigations provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full Time