Dedham, MA- Essential Military Customer Service Agent

Command Management Services

Job Title: FULL TIME MILITARY CUSTOMER SERVICE LIAISON

Reports To: Military Customer Service Agent reports to the Regional Manager

FLSA Status: Non-Exempt

Work Schedule: 2:00PM TO 10:00PM / SUNDAY thru THURSDAY

Pay Rate: $25.00 per hour

Summary. Military Customer Service Agent directs control over all aspects of the MEPS Support Services Contract at the local level. Coordinates with key MEPS recruiting staff, hotel, transportation, and any other CMS vendors to ensure each authorized service applicant arriving at the hotel receives all services as specified in the contract proposal by performing the following duties.

Duties and Responsibilities. Military Customer Service Agent performs this job successfully, an individual must be able to perform each of the following duties satisfactorily:

• Performs applicant check-in/orientation and checkout
• Performs room, kitchen, meal and facility inspections
• Forecasts daily support requirements
• Communicates with military representatives and hotel staff
• Resolves minor problems
• Communicates with Regional Manager
• Completes paperwork by entering information manually and electronically
• Reconciles monthly charges and billing
• Inventories company assets
• Maintains the ability to work regularly scheduled hours as communicated and maintains regular attendance to ensure contract compliance
• Other duties may be assigned

Qualifications. The requirements listed below are representative of the knowledge, skill, and/or ability required by the Military Customer Service Agent. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience. High school diploma or general education degree (GED). Veteran Friendly. Military or Department of Defense experience preferred but not required.
• Language Ability. Ability to read and interpret documents, write routine reports and correspondence and speak effectively before groups of customers or employees of organization.
• Math Ability. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability. Ability to solve practical problems and deal with a variety of concrete variables in situations. Ability to interpret instructions furnished in written, oral, or schedule form.
• Computer Skills. Practical working knowledge of Microsoft Excel data entry, Microsoft Outlook Web Mail, PDF receipt and distribution (via email) and basic internet navigation.
• Laptop computer, phone, tablet and other standard office equipment.
• Work Environment. Climate controlled, indoor environment with occasional exposure to outdoor weather conditions during security rounds. The noise level in the work environment is usually moderate.
• Physical Demands. The employee is regularly required to use hands, talk and/or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand; stoop, kneel, crouch, or crawl and taste or smell.

Work Schedule: 2:00PM TO 10:00PM / SUNDAY thru THURSDAY

Pay Rate: $25.00 per hour

Job Type: Full-time

Benefit Conditions:

• Waiting period may apply

Contract Renewal:

• Contract was just renewed for 3 years

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Drug Test and Background check: Must be able to pass a drug test and background check

Work Remotely

• No

Job Types: Full-time, Contract

Pay: Up to $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Evening shift
• Night shift

Application Question(s):

• Do you currently live within 30 minutes of the posted work location?
• Must be able to pass a drug and background screening

Shift availability:

• Night Shift (Required)

Ability to Relocate:

• Dedham, MA 02026: Relocate before starting work (Required)

Work Location: In person

Salary : $25