What are the responsibilities and job description for the Landscape Maintenance Superintendent position at Command7 LLC?

Job Description

Join our NatureCare team as a Landscape Maintenance Superintendent!

If customer satisfaction drives you and you have extensive experience in landscape maintenance management, NatureCare could be a great fit for you! We are a property maintenance management company that provides nationwide services for our Customers. The Superintendent responsibilities impact a highly visible profile of properties for a very important client. We are looking for a dedicated, honest professional that knows how to manage their time well, how to run a small crew, and how to be proactive in order to grow the account.

The Landscape Maintenance Superintendent is responsible for service delivery excellence :

Manage over 30 properties that need weekly landscape services
Supervise and support a small landscape crew over a large local region
Supervise on-site operations to meet customer SLAs and day-to-day management as needed
Effectively communicate service updates to Customers and management
Ensure check-ins and support documentation are submitted using the FieldTeam Mobile app
Monitor and track that crews complete work on time and to scope, based on established frequencies and SLAs
Manage and resolve escalated and complex Customer and Service Provider issues
Provide ongoing field training to crew members as needed
Complete site inspections as needed
Approve crew employee time cards
Ensure compliance to policies and procedures
Execute employee performance reviews and facilitate disciplinary actions
Be ‘On Call’ for related Customer inquiries
Monitor / Respond to customer service team inquiries and provide timely follow up

Qualified Landscape Maintenance Superintendent applicants possess the following skills / abilities :

Ability, knowledge, and aptitude to train on all required site services

Management skills that maintain / improve Customer relationships and crew retention

Ability to de-escalate and resolve concerns and work with an attention to detail

Excellent work ethic and leadership skills, work independently with minimal oversight

Excellent communication skills – written, in person, and over the phone

Effective time management, organization, project management, and task prioritization skills

Demonstrate persistence, ability to overcome obstacles, and consistently achieve goals

Ability to manage laborer crew in landscape maintenance and manage their time and productivity

Ensures excellent customer satisfaction and demonstrates a business mindset

Ability to discover substandard site issues and opportunities for improving the properties

Required Experience :

4 years of experience in landscape maintenance or landscaping industry

Valid driver’s license with no DUI, able to drive a truck with trailer and equipment

2 years of experience in irrigation systems repair and management

Small engine repair experience preferred

We Offer :

Paid training and paid time off

Medical, dental and vision benefits

Group life insurance

401K with 4% company match

Flexible Spending Account

Company work vehicle and cell phone provided

Salary : Up to $58,000 annually DOE

Trucks and equipment are provided to manage the portfolio of commercial properties. Applicants must be able to pass a background check and pre-employment drug screen. NatureCare FL is an Equal Opportunity Employer.

Salary : $58,000

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