What are the responsibilities and job description for the Resolution and Live Chat Agent position at Commerce Access Sdn. Bhd?
Job Description
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
- Manage abandoned calls and voicemail calls left by the consumer in the IVR.
- Manage follow-up cases.
- Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder.
- Manage the CSI with low ratings.
- Perform any other relevant tasks deemed necessary to ensure the best quality of service.
- Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat.
- Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution.
Minimum Experience (Years)
Qualifications
J-18808-Ljbffr