Guest Experience Projects Manager $75,000- $90,000 Annually

Guest Experience Projects Manager $75,000- $90,000 Annually

6131 Telegraph Rd, Commerce, CA 90040, USA Req #2655

Monday, January 27, 2025

Commerce Casino is the world’s largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as “Where the World Comes to Play.” Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more!

Primary Job Functions

Essential Duties and Responsibilities (to include but not limited to):

• Creates and manages special projects and programs and is the Guest Experience department point of contact for cross-divisional assigned projects.
• Coordinates projects through systematic project management approach with specific timelines, deliverables, responsibilities and holds all parties accountable, as needed..
• Coordinates transparencies of projects and implements with cross-organizational departments., including, but not limited to Marketing, Guest Services, Special Events, CasinoOps, Hotel, F&B and more.
• Holds members of other teams/departments accountable for their parts in various projects.
• Provides a wide range of operational support for the Guest Experience dept to help meet its various divisional and departmental special project needs.
• Administers a variety of functions including researching, planning, organizing, implementing, and delivering on special projects.
• Forecasts potential project completion delays and makes decisions on the planning and execution of all activities for assigned projects.
• Develops objectives, priorities, schedules and budgeting for programs, projects, and activities.
• Performs research, analysis, studies and prepares reports on assigned projects.
• Plans, organizes, and identifies meeting logistic needs. Provides technical guidance and quality assessment, as needed.
• Assists with other duties and projects as assigned by Leadership.
  
  

The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work.

Qualifications

Work Experience:

• Minimum of 3-5 years of experience in Project Management experience required.
• Hospitality/Gaming/Operations experience preferred.
  
  

Education

• Bachelor’s degree in Project Management or equivalent combination of education and experience required.
  
  

Licenses

• Must obtain and maintain a Key Employee License from the California Gambling Control Commission.
  
  

Knowledge And Skills

• Good organizational, multi-tasking and follow through skills
• Excellent communication and presentation skills
• Possesses the flexibility to handle difficult situations and complex challenges.
• Strong knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook.
• Exceptional analytical and problem-solving skills with ability to research, troubleshoot, and resolve benefit discrepancies and issues; detail-oriented and a self-starter.
  
  

SCHEDULED HOURS

Commerce Casino operates 24 hours, 7 days a week. Schedules may vary depending on business needs.

Other details

• Pay Type Salary
• Travel Required No
• Required Education Bachelor’s Degree
  
  

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