Hotel Assistant Housekeeping Manager $68,540 - $72,000 annual

To ensure staff of hotel housekeeping department cleans and maintains hotel guest rooms and hotel public space in accordance with client/guest expectations and Commerce Casino & Hotel standards of product and service.   PRIMARY JOB FUNCTIONS Oversees staff of hotel room attendants, hotel housepersons, hotel laundry attendants and hotel room inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate. Arrange staff work schedules, determining days off, ensuring staffing levels are based on occupancy and/or any current or anticipated projects.  Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, cots, etc. Maintains and reviews computerized records for budgeting and forecasting department expenses as well as inspection scores for housekeepers. Communicate both verbally and in writing to provide clear directions to staff. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned.   The duties listed are not set forth for the purpose of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work.   QUALIFICATIONS   Work Experience Required: Minimum 2 years’ experience in hotel operations or other commensurate experience.    Education: Degree in Business Management or equivalent combination of education and work experience.   Licenses: A casino work permit from the Los Angeles County Sheriff’s Department. The Hotel Assistant Housekeeping Manager is responsible for overseeing the hotel housekeeping department processes.  Regarding the supervision of employees, however, this position is limited to making suggestions or recommendations regarding the staff to the Director of Hotel Operations, who holds a Key Employee or Officer License. The Director of Hotel Operations is the position that makes managerial decisions on behalf of Hotel Housekeeping department. The Hotel Assistant Housekeeping Manager understands and acknowledges he/she cannot take any action that would require a Key Employee license.   Other Skills and Abilities:  Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.      Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Knowledge of travel industry, current market trends and economic factors.  Extensive skill in development and delivery of sales presentations.  Ability to access, understand and accurately input information using a moderately complex computer system.  Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.  Ability to stand and move throughout the hotel property and continuously perform essential job functions including but not limited to lifting up to 12lbs.   Performance Standards: Customer Satisfaction: Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Commerce employees.  It is essential that you always remain professional, and that you treat all guests and employees with courtesy and respect, under all circumstances.  Every Commerce employee is a guest relations ambassador, every working minute of every day.  Work Habits:  In order to maintain a positive guest and employee experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to changes in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security:  The safety and security of our guests and employees is of utmost importance to Commerce.  Every Commerce employee should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. Note:  This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the employee’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each employee remains, always, an “at will” employee.

Salary : $68,540 - $72,000