What are the responsibilities and job description for the Senior Desktop Engineer position at Commerce City?
General Purpose
Join Our Growing IT Team!
The City of Commerce City is searching for a talented and motivated Senior Desktop Engineer to join its expanding IT Department! As a vital member of our team, you will play a crucial role in shaping and advancing our technological landscape. This position provides the opportunity to work with cutting-edge technologies while collaborating with a dynamic and supportive team. If you are a technology enthusiast with a passion for problem-solving and a desire to make a meaningful impact, we encourage you to apply!
What You'll Do:
Hiring Salary Is Dependent Upon Experience.
The hiring range is $83,425 - $92,695/year.
We care about our employees and offer a generous benefits package : health and wellness benefits, a 6% retirement contribution match and a 2% 457 Deferred Compensation match, PTO, work/life balance, and more.
We value diversity and inclusivity in our workplace and encourage candidates of all backgrounds to apply. We are committed to creating a welcoming and supportive environment for all employees. If you're ready to embark on a rewarding career with the City of Commerce City, we encourage you to apply!
Be A Part Of It and contribute to Commerce City's vibrant growth and development as we strive to provide exceptional services and foster a thriving community.
Please review the full job description here!
Minimum Qualifications
Bachelor’s degree in computer science, information technology or related field and at least 5 years of relevant experience. Experience using the Microsoft Office Suite and current Microsoft Windows operating systems. Experience as a team lead or senior resource required. Training and experience in maintenance, repair and proper use of personal computers and related computer hardware. Microsoft and/or CompTIA professional certifications preferred. Experience and training in ITIL with ITIL Foundations Certification preferred. CJIS certified or ability to obtain certification before, as a pre-requisite to, employment.
An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered.
Commerce City is an equal-opportunity employer.
Join Our Growing IT Team!
The City of Commerce City is searching for a talented and motivated Senior Desktop Engineer to join its expanding IT Department! As a vital member of our team, you will play a crucial role in shaping and advancing our technological landscape. This position provides the opportunity to work with cutting-edge technologies while collaborating with a dynamic and supportive team. If you are a technology enthusiast with a passion for problem-solving and a desire to make a meaningful impact, we encourage you to apply!
What You'll Do:
- Be a Leader: Oversee and lead end-user technology hardware deployment projects, including laptops, desktops, phones, mobile devices, and specialized equipment.
- Champion Software Deployment: Oversee and lead the deployment and maintenance of end-user software, encompassing operating systems, enterprise-wide applications, and specialized software.
- Embrace Innovation: Provide recommendations to IT Leadership on integrating, testing, and deploying new end-user hardware and software.
- Be a Tech Mentor: Provide Tier 1/2/3 support to end-users, resolving technical issues and fulfilling service requests using system management tools and techniques. Serve as an escalation point for IT Technicians, offering guidance and expertise in problem resolution.
- Master Technology: Install, diagnose, repair, upgrade, and maintain computing hardware, operating systems, software applications, peripherals, copiers, printers, audio/visual systems, phones, and mobile devices.
- Drive Efficiency: Participate in asset management and tracking support, including initiating processes to maintain accurate inventory.
- Ensure Seamless Communication: Provide training to end-users on various City technology systems, ensuring their understanding and proficiency.
- Collaborate and Contribute: Participate in reviewing and evaluating equipment and software alternatives for departments/users, recommending optimal solutions.
- Maintain Excellence: Prepare and maintain documentation related to policies, procedures, and IT systems, ensuring clarity and accuracy.
- Deliver Exceptional Service: Monitor service tickets daily, ensuring timely completion of work while maintaining high communication levels with customers until their satisfaction is achieved.
- Be a Team Player: Participate in the on-call after-hours support team, providing assistance when needed.
Hiring Salary Is Dependent Upon Experience.
The hiring range is $83,425 - $92,695/year.
We care about our employees and offer a generous benefits package : health and wellness benefits, a 6% retirement contribution match and a 2% 457 Deferred Compensation match, PTO, work/life balance, and more.
We value diversity and inclusivity in our workplace and encourage candidates of all backgrounds to apply. We are committed to creating a welcoming and supportive environment for all employees. If you're ready to embark on a rewarding career with the City of Commerce City, we encourage you to apply!
Be A Part Of It and contribute to Commerce City's vibrant growth and development as we strive to provide exceptional services and foster a thriving community.
Please review the full job description here!
Minimum Qualifications
Bachelor’s degree in computer science, information technology or related field and at least 5 years of relevant experience. Experience using the Microsoft Office Suite and current Microsoft Windows operating systems. Experience as a team lead or senior resource required. Training and experience in maintenance, repair and proper use of personal computers and related computer hardware. Microsoft and/or CompTIA professional certifications preferred. Experience and training in ITIL with ITIL Foundations Certification preferred. CJIS certified or ability to obtain certification before, as a pre-requisite to, employment.
An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered.
Commerce City is an equal-opportunity employer.
Salary : $83,425 - $92,695
