System Analyst - Public Safety

Interested candidates should include a copy of their resume and cover letter when they apply.

Are you passionate about technology and excited to support vital public safety operations? The IT Systems Analyst – Public Safety plays a critical role in ensuring the seamless operation of the police records management system and other essential city applications. This position offers a unique opportunity to be a trusted IT partner to the Police Department, providing top-tier technical support and collaborating on innovative solutions.

In this role, you’ll become the go-to expert for system design, installation, configuration, and ongoing support of both on-premises and cloud applications. You will have the chance to directly impact by tuning and improving applications, providing end-user training, and leading small-scale technical projects. As part of the IT team, you’ll play an integral role in implementing new technologies, troubleshooting, and ensuring the city’s public safety systems run smoothly.

The System Analyst—Public Safety position supports a department that values face-to-face relationships. We seek someone eager to cultivate and strengthen these connections through most in-person interactions. We believe that in-person interactions are key to fostering innovation and collaboration. As relationships grow and projects develop, we’re happy to offer the flexibility of hybrid work while still embracing the spirit of teamwork.

Key Responsibilities:

• Provide Tier 2 technical support for the Police Department's Records Management System (RMS) and other essential city applications.
• Design, install, configure, and support both cloud and on-premises applications.
• Partner with IT Project Managers to lead technical projects from discovery through implementation.
• Lead end-user training, develop technical documentation, and drive system improvements.
• Troubleshoot and resolve application issues while ensuring an excellent user experience.

Hiring salary is dependent upon experience.

The hiring range is $86,576.40 - $101,967.76/annually.

We care about our employees and offer a generous benefits package: health and wellness benefits, a 6% retirement contribution match and a 3% 457 Deferred Compensation match, PTO, work/life balance, and more.

We value diversity and inclusivity in our workplace and encourage candidates of all backgrounds to apply. We are committed to creating a welcoming and supportive environment for all employees. If you enjoy working in a dynamic, service-oriented environment and have experience supporting Police Department applications, this is the role for you!

Be A Part Of It and contribute to Commerce City's vibrant growth and development as we strive to provide exceptional services and foster a thriving community.

Please review the full job description here!

Minimum Qualifications

Bachelor's degree in Computer Science, Information Systems, Business Administration or a closely related field and a minimum of three years of experience in a similar role required.

• Experience supporting Police Department Applications or Software is required.
• Minimum of 3 years’ experience in Tier 2 application administration/support is required.
• Experience in a similar role or through technology support roles with progressive experience, knowledge and responsibility within local, state or federal is preferred.
• Experience supporting an RMS is preferred.
• Experience and training in ITIL with ITIL Foundations Certification preferred.
• CJIS certified or ability to obtain certification within 30 days of employment.
• Professional knowledge or experience with Project Management methodologies, such as PMI or PMBOK, is preferred.
• An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered.

Knowledge of

• Principles and practices of ITIL
• City-wide and departmental business practices, processes, and challenges
• Records Management Systems
• Police Department Technology needs
• City-wide and departmental technology solutions and software
• Terminology, principles and methods utilized within the Information Technology Department
• Systems analysis and application tuning
• Project management methodologies and practices – PMI preferred
• Microsoft Office Suite
• Office365 suite of products
• Application administration and Tier 2 support
• Microsoft Server and Desktop Operating Systems
• On-premises and cloud-based systems

Skill in

• Troubleshooting technical issues with end-users
• Technical and non-technical documentation
• Identifying and clarifying problems
• Time management and organizational
• Facilitation and team building

Ability to

• Maintain a positive attitude when faced with setbacks and complex assignments
• Identify and recommend areas for improvement related to technical systems
• Facilitate change within the organization in a positive manner
• Effectively handle multiple projects, changing requirements and priorities
• Communicate difficult information respectfully and tactfully
• Communicate technical information in writing and verbally using non-technical language
• Exercise considerable initiative and sound judgment
• Handle confidential information
• Work well with varied and culturally diverse people