What are the responsibilities and job description for the Virtual Assistant - WFH position at Commerce Concierge Co?
Job Title: Virtual Assistant - WFH
Location: Remote
Employment Type: Full-Time
About The Role
We are seeking a detail-oriented and highly organized Virtual Assistant - WFH to join our remote team. This role involves a combination of customer service, administrative support, data entry, and scheduling, ensuring seamless operations for both internal teams and clients. The ideal candidate is proactive, dependable, and able to manage multiple responsibilities efficiently.
Key Responsibilities
Customer Service & Support
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Location: Remote
Employment Type: Full-Time
About The Role
We are seeking a detail-oriented and highly organized Virtual Assistant - WFH to join our remote team. This role involves a combination of customer service, administrative support, data entry, and scheduling, ensuring seamless operations for both internal teams and clients. The ideal candidate is proactive, dependable, and able to manage multiple responsibilities efficiently.
Key Responsibilities
Customer Service & Support
- Serve as the primary point of contact for customers via phone, email, and chat.
- Assist with inquiries, troubleshooting, and issue resolution in a timely and professional manner.
- Maintain strong client relationships by delivering high-quality service
- Accurately input, update, and maintain records in company databases and CRM systems.
- Review and verify information to ensure accuracy and data integrity.
- Organize digital files and documentation for efficient access and retrieval
- Manage and maintain calendars, appointments, and meetings for clients and internal teams.
- Coordinate and confirm bookings, deadlines, and follow-ups as needed.
- Arrange travel accommodations, reservations, and itineraries when required
- Provide administrative support, including report generation and email management.
- Conduct research and compile information for various projects.
- Assist with order processing, tracking logistics, and inventory coordination
- Competitive salary
- Fully remote work flexibility
- Paid time off and holidays
- Professional development and training opportunities
- Supportive and collaborative work environment
- Opportunities for growth within the company
- Previous experience in customer service, administrative support, or data entry.
- Strong organizational and multitasking skills in a fast-paced environment.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite, Google Workspace, and CRM software.
- Strong attention to detail and problem-solving abilities.
- Ability to work independently while collaborating effectively with the team.
- Reliable internet connection and a dedicated workspace for remote work
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