What are the responsibilities and job description for the Customer Success Associate Director (Individual Contributor), Advertising (Searc position at CommerceIQ?
Customer Success Associate Director (Individual Contributor), Advertising (Search)
United States
Company Overview
CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200 of the world’s leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. Learn more at commerceiq.ai.
The Role :
Fueled by our customer and business growth, we’re looking for Customer Success Associate Director, Advertising to run and grow relationships with our customers, ensuring they are successfully adopting the product.
The goal of our Customer Success Associate Directors at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with ecommerce sales and marketing operations teams on growing their Amazon business, our CS team members need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon eCommerce platform.
What You'll Do :
- Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs
- Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
- Manage client’s advertising budget and drive success
- Be a subject matter expert in eCommerce advertising for our customers, guiding them on how to drive growth
- Perform deep data analysis to answer the client’s strategic questions, and drive action
- Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
- Collaborate with our internal teams to shape new features
- Take ownership of customer service requests through coordinating with the technical support and engineering teams to ensure requests are addressed quickly and with a high level of satisfaction
- Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed
What You'll Bring :
Compensation and Benefits :
The typical base pay range for this role across the US is USD : $109,000- $179,000 per year.
This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.
Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to :
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
J-18808-Ljbffr
Salary : $109,000 - $179,000
