What are the responsibilities and job description for the Customer Service Representative position at Commercial Bank of California?
Support the management Operations Department with daily customer service activity to ensure a smooth daily operation and maintenance of consistent centralized services workflow. Under the general supervision (VP) Operations Manager, ensure that Bank Customer services are completed efficiently and correctly. Interact with customers, loan officers and other staff members in the daily activities of the Operations/Customer Service Department
PRIMARY FUNCTIONS (Other duties may be assigned)- Process customer transactions by receiving deposits, cashing check, issuing savings withdrawals, recording and processing night drop courier deposits, selling cashier checks, answering customer questions in person or on the telephone, preparing currency transaction reports, keeping accurate records of all monies paid or received in all cash transactions. Referring other bank products and services.
- Record transactions by logging cashier’s checks, travelers’ checks and other special services and preparing currency transaction reports.
- Complete special requests by closing accounts; providing special statement, copies and referrals; completing safe deposit box procedures.
- Reconcile cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling transactions; turning in excess cash and mutilated currency to Vault Teller; maintaining supply of cash and currency.
- Maintain customer confidence and protect bank operations by keeping information confidential.
- Perform multiple operational functions in support of the operations department. Within guideline and under general supervision, responds to inquiries, processes and files specific reports, control the ordering of branch cash and staying within the prescribed cash limits.
- Assist customers with bookkeeping issues related to account balances, monthly statements, check holds, returned items, overdrafts, service charges stop payments, etc.
- Resolve product or service problems by clarifying the customer’s compliant; determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensue resolution.
- Maintain proper operational standards, which will avoid unnecessary risk and overdue exposure.
- Ensure customer satisfaction and account retention as appropriate through quality service.
- Establish and manage priorities to ensure the effective and efficient accomplishment of departmental responsibilities.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Knowledge of:
- Banking laws, Bank policies and procedures and regulations
- Basic Mathematical skills
- Basic Computer software
- Word, Excel , Spreadsheets
Abilities:
- Excellent communication, and interpersonal skills
- Manage priorities to ensure effective accomplishment of objectives.
- To solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
LICENSES; CERIFICATES; SPECIAL REQUIREMENTS:
None
Salary : $20 - $26