IT Administrator

Job Description

Job Description

Job description

Commercial Bank is accepting applications for  IT ADMINISTRATOR .  Start the conversation today and you may find yourself becoming part of the bank family.

Since 1891, we have been proudly serving the financial needs of those in Eastern Kentucky.

Online application (REQUIRED) can be found at :   https : / / www.cbgrayson.com / application /

Completed application can be returned to any location, or mailed to Commercial Bank of Grayson, Attn : Personnel, PO BOX 7, Grayson, KY 41143

Commercial Bank is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

COMMERCIAL BANK OF GRAYSON

IT ADMINISTRATOR

REPORTS TO : INFORMATION TECHNOLOGY OFFICER

The employee will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals.

They will be responsible for responding to, documenting, and resolving service issues in a timely manner.  The Administrator must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members, vendors, or contract technical engineers.

They will perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position may require independent work, sharing information and assisting others with technical recommendations.  Technical and / or elevated priority issues may result in occasional extended hours and after-hour tasks.

Responsibilities :

• Provide exceptional customer service in person, via phone and email as appropriate.
• Resolve help desk issues including troubleshooting hardware and software issues.
• Perform administration duties including report creation and analysis, system monitoring.
• Support of operations by creating, editing, and distributing IT-related documents.
• Performs all other tasks as assigned by supervisor.

Expectations :

Work Environment and Physical Requirements

Work pressure and interruptions occur regularly. Project implementation responsibilities, daily tasks, and problem resolution activities must be prioritized and managed effectively and efficiently. Involves ongoing exposure to constantly changing physical and ergonomic environments. Ability to respond quickly to emergencies and special user requests in a dynamic, networked environment.

Skills and Abilities Required

Minimum Level of Preparation

Company Description

Since 1891, Commercial Bank of Grayson, has practiced a customer-first focus that has enabled it to create lasting customer relationships that span multiple generations of local families. The doors of Commercial Bank have remained open through recessions, money panics, and the Great depression. Times have changed and so have the products desired by, and made available to, our customers. The Commercial Bank has remained at the forefront of the financial industry’s modernization to better serve current customers and attract new ones. Today, after more than a century the bank remains independent and locally owned.

Company Description

Since 1891, Commercial Bank of Grayson, has practiced a customer-first focus that has enabled it to create lasting customer relationships that span multiple generations of local families. The doors of Commercial Bank have remained open through recessions, money panics, and the Great depression. Times have changed and so have the products desired by, and made available to, our customers. The Commercial Bank has remained at the forefront of the financial industry’s modernization to better serve current customers and attract new ones. Today, after more than a century the bank remains independent and locally owned.