What are the responsibilities and job description for the Call Center Agent position at Commercial Bank & Trust Co?
Role and Responsibilities:
- Answers the phones promptly and professionally.
- Answers questions and solves problems for customers courteously.
- Replies to the Customer Message Center and Info Inbox in a timely manner using proper grammar and e-mail etiquette.
- Forwards faxes from the Centralized Fax Inbox to the correct person in a timely manner.
- Processes any customer requests, follows procedures, and properly completes any required paperwork.
- Transfers callers to other employees, if needed, with an introduction.
- Identifies each caller using proper security measures.
- Handles and resolves any customer complaints.
- Recommends products/services to customers, enhancing their banking experience and their relationship with Commercial Bank.
- Completes training as needed.
- Has prompt and regular attendance.
- Has helpful attitude with co-workers and customers.
- Strives to improve the efficiency in his/her work area through cost savings.
- Performs other duties assigned by supervisor.
- Adheres to IT Program including IT Security Policy and completes required IT training.
Qualifications and Education Requirements
- High school diploma or equivalent
Preferred Skills:
- Excellent verbal and written communication skills
- Tact and public relations expertise
- Proficient with PC
- Knowledge of CBTC products and services
- Great customer service skills
- Ability to work well with others
Commercial Bank and Trust Company is an Equal Employment Opportunity Employer-M/F/Vets/Disabled
